FAQ’s

Points & Rewards

How does the point system work?

You must have an account to use the points system – you can create an account by clicking here. Once you have an account, every time you place an order, you will receive points! £1 spent = 1 point. 1 point = £0.05 free money to spend! For example, if you place an order worth £100, you will receive £5 worth of points to spend on your next order. Fab, right? Your points don’t expire, so you can save them up to get a completely FREE order eventually! You claim back the points at checkout, just make sure you’re logged into your account. Here’s what it will look like at checkout.

What sized kit should I buy?

Here’s a handy little guide! We understand that some jars are differently shaped to others – so if you’re still not sure, don’t hesitate to contact us.

My order is lost/has arrived damaged

Please visit our Returns and Defects page for more information. If your item has arrived damaged, please contact us and we will send out a replacement as soon as possible.

I want to send this as a gift – how long can the plants be in the box for once delivered?

We are happy to delay delivery if needed to try and aim for your parcel reaching your gift recipient as near to their birthday / event as possible. However, exact delivery dates are never guaranteed. The plants should be kept in the box no longer than 24 hrs after delivery, they will need light and water to survive and thrive. Unfortunately that may mean sending the parcel a day or two early if the recipients birthday / event is on a Sunday for example, however this is just the nature of live plants.

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